Wirex Card Review 2026: Wirex One Fees, Tiers and Cashback After 5 Years With the Old App
By the MyCardCrypto team · Updated 8 October 2026 · Fees checked on 8 October 2026
Wirex relaunched in 2026 as Wirex One: a self-custodial wallet with a debit card, 0.5–8% cashback in USD and cards in 73 countries, not the US. We used the previous app from 2021 to mid-2026; facts about the new one come from its help centre and terms.
Best for: EEA and UK residents who want a virtual card without a subscription, dollar cashback and crypto in a wallet they control.
Not for: US residents, anyone who needs published ATM fees, or anyone unwilling to buy WPAY for a plastic card.
Our rating: 6/10 — better custody and rewards, offset by unpublished fees and a bumpy relaunch. This is not financial advice; fees and availability change — check the issuer before applying.
What Changed: The Old Wirex App vs Wirex One
Everything about Wirex One on this page comes from its official website, help centre, terms, blog, status page and app-store listings, plus CoinGecko and Trustpilot data, checked on 8 October 2026. Our hands-on notes cover only the previous app and are labelled as such; nothing said here about the new one comes from our own use, and we could not read Reddit threads about it.
Fees checked on 8 October 2026. Old-app figures come from our May 2026 screenshots and archived company pages.
| What | Old app (our card, 2021–2026) | Wirex One (help centre) |
|---|---|---|
| Custody | Custodial: the app held our crypto | Self-custodial wallet, keys via Privy |
| Rewards | 0.5% Cryptoback in WXT on the free plan | 0.5–8% cashback in USD, by tier |
| Plans | Standard €0, Premium €9.99, Elite €29.99 a month | Five tiers set by portfolio and WPAY share; no fee |
| ATM cash | €200 a month free, then 2%; €500 a day | 750 EUR a day; fee not published |
| Card countries | 35 | 73; not the US or Canada |
| EEA card issuer | Transact Payments Malta | Wirex Limited, an FCA e-money institution, from 30 September 2026 |
| Assets | 35+ cryptocurrencies | About 70 assets |
| App | Switched off in the EEA on 30 September 2026 | In the App Store since 16 June 2026 |
| Card | Plastic Visa debit on the free plan | Virtual on Base; plastic from Premium; metal from Private |
| Google Play UK | 4.5 from 35,600 reviews | 2.7 from 250 reviews |
The relaunch, date by date
- 29 April 2026: a company litepaper announces Wirex One as an upcoming stablecoin app.
- 16 June 2026: the app reaches the App Store and a closed beta begins; the company later counts over 20,000 testers.
- By 3 July 2026: the card page offers “between 0.5% and 8% back in USD” instead of Cryptoback (archived copies of 11 June and 3 July).
- 16 September 2026: public launch on Arc, Circle’s blockchain, with wallets built on Privy.
- 30 September 2026: the old app is switched off for EEA customers, and the EEA card programme leaves Transact Payments Malta.
Wirex One Fees, Limits and Card Formats
There is no published fee schedule (see catch 3 below), so this table is assembled from help-centre articles edited between June and September 2026 and the card page. Limits “may vary by region”, the help centre adds, and some can be raised through additional verification.
| Fee or limit | Official pages, checked 8 October 2026 |
|---|---|
| Monthly or annual fee | $0: “No monthly fee, no annual charge” |
| Virtual card | On every tier; the only card on Base |
| Plastic card | Premium tier and up; issue fee not published |
| Metal card (Visa Signature) | Private and Bespoke only |
| Card delivery | Free on Private and Bespoke; other prices not published |
| Foreign transaction fee | “Free”; clause 9.10 of the terms allows mark-ups |
| ATM limits, plastic and metal | 750 EUR a day, 5,000 EUR a month |
| ATM limits, virtual card | No cash withdrawals |
| ATM fee | Not published (four versions below) |
| Card purchases | Up to 30,000 EUR each and 30,000 EUR a month (metal: 75,000 EUR) |
| Bank and stablecoin top-ups | Free; stablecoins credited 1:1 |
| Top-up from another card | A fee “may apply based on your card type and transaction amount” |
| Transfer limits | None of its own; network limits apply |
| Withdrawals, transfers to cards, exchanges | Fees shown in the app before you confirm; not published |
| Trading fee | Free up to a tier allowance; the rate above it is not published |
ATM fees: four sources, four answers
On 8 October 2026 we found four versions of the ATM fee:
- The homepage promises “fee-free ATM withdrawals worldwide”.
- The Google Play listing says “Zero-fee ATM withdrawals on eligible plans.”
- The help article on card limits, as edited on 23 June 2026, listed free withdrawals within an allowance and 2% above it, with a 500 EUR daily cap and five withdrawals a day.
- The same article today, edited on 21 July 2026, has a higher daily cap and no ATM fee line at all.
Until a fee schedule appears, we would not plan a trip around free cash withdrawals.
Virtual, plastic or metal
The card is a debit card: the terms say it “does not provide any credit facility”, and purchases are paid from your own wallet. It comes as a virtual card, a physical card (“Visa or Mastercard”) and a Visa Signature metal card, opened up as your tier rises.
Physical cards are “typically” delivered within 5–7 business days, according to the card page. Metal ships by DHL Express in about 2–3 business days and adds Visa Signature perks such as AirRefund flight-delay claims and up to 15% off SIXT rentals. The app-store listing also advertises access to “1,200+ lounges worldwide” without saying which tier qualifies.
The card page and the tier table promise free delivery of the metal card, which only Private and Bespoke members get. The metal-card article, however, limits free delivery to Bespoke and refers other tiers to a limits article that lists no delivery fees.
The same article promises more purchasing power “across spending and ATM withdrawals”, yet the limits table gives metal the same daily ATM cap as plastic; only its monthly purchase limit is higher.
Wirex One Tiers and Cashback, Explained
The help centre says: “There is no subscription fee and no requirement to lock funds to participate”. Your tier depends on two numbers at once: the value of your portfolio and the share of it held in WPAY, a token on Polygon that CoinGecko describes as incubated by Wirex. Tiers are recalculated daily; upgrades apply at once, and downgrades follow a 24-hour grace period.
| Tier | Portfolio / WPAY share | Cashback (USD) | Redeemable a month | Card |
|---|---|---|---|---|
| Base | No minimum | 0.5% | $25 | Virtual |
| Premium | $500+ / 1%+ | 1% | $100 | Plastic |
| Elite | $2,500+ / 3%+ | 3% | $300 | Plastic |
| Private | $25,000+ / 5%+ | 5% | $1,000 | Metal |
| Bespoke | $50,000+ / 10%+ | 8% | $2,000 | Metal |
Both conditions must hold at the same time. Cashback lands as Reward Points once a purchase settles, at the rate of the tier you held when you paid.
What each tier costs in WPAY (our calculation)
The help centre publishes thresholds, not totals, so we did the arithmetic from them.
| Tier | WPAY at the entry point | Monthly spend that hits the cap | Subscription rebates, max a month | Fee-free trading a month |
|---|---|---|---|---|
| Base | None | $5,000 | None | None |
| Premium | $5 | $10,000 | $5 | $2,500 |
| Elite | $75 | $10,000 | $15 | $10,000 |
| Private | $1,250 | $20,000 | $40 | $50,000 |
| Bespoke | $5,000 | $25,000 | $87.50 | Unlimited |
Subscription rebates return 50% of plans such as Uber One (from Premium), ChatGPT (from Elite) and Claude or Perplexity (from Private), paid in USD at the end of the month. On Private, the eligible plans add up to $35 a month at the published rebate amounts, so the $40 cap cannot actually be reached.
Cashback does not apply to ATM withdrawals, cash advances, crypto bought with the card, refunded purchases or a long list of merchant codes, including money transfers (4829) and tax payments (9311).
Customers who paid for an old plan get a three-month Legacy tier instead, outside the WPAY rules: 1% cashback on Baseʷ, 3% on Premiumʷ and 8% on Eliteʷ.
How the Wallet, Accounts and KYC Work
Self-custody with a regulated layer
The crypto side is a self-custodial wallet. Clause 2.2 of the terms says the company “does not provide custodial services in respect of your digital assets”, and the keys are generated and managed through Privy. There is no seed phrase: you sign in with your email and a passkey.
You can export the private key to another wallet such as MetaMask or Phantom. The help centre is frank about the trade-off: with password-based recovery, “losing both device and password means losing access”.
Next to the wallet sit regulated USD, EUR and GBP accounts with their own details for SEPA, ACH and Faster Payments; the terms say these come from the company and/or regulated partners they do not name. The card spends from the wallet, and at the till your crypto may be converted to fiat through third-party providers before settlement (clause 9.7).
Funding and assets
- About 70 assets are supported.
- USD and EUR stablecoins are credited 1:1, with “No conversion fee. No spread. No verification required.”
- Paying with crypto can count as a taxable disposal in many countries; our guide on why use a crypto card covers taxes in general terms.
KYC: what you need
The wallet can send and receive crypto without verification, but “ordering your Wirex One card, Earn, and Loans” requires it. You need a passport, national ID card or driving licence, plus a selfie taken in the app. A residence permit “is not accepted as a valid form of ID”, and checks take “anywhere from a few minutes to a few hours”. There is no card without verification.
Countries: 73 for the card, but not the US or Canada
The card list, updated on 11 September 2026, has 73 countries. Europe accounts for 42 of them, covering the whole EEA, the UK, Switzerland and Ukraine. Asia-Pacific has 10, among them Australia, Japan and Hong Kong; the Middle East and Central Asia have 7, including the UAE and Kazakhstan; Africa has 5 and Latin America 9. The US, Canada and Singapore are missing, and sanctioned jurisdictions are on a separate list of prohibited territories.
Where you can pay is wider than where you can get the card: it works wherever Visa or Mastercard is accepted, which the card page puts at “80M+ merchants in 150+ countries”.
The Honest Catches
Six things the marketing pages leave out or contradict.
1. No cap on earning, a cap on cashing out
“No monthly caps on what you earn”, says the homepage. Accrual is indeed unlimited, but redemption is capped at $25 a month on Base, rising to $2,000 on Bespoke. The help centre adds that anything above the cap “is not lost” and becomes redeemable in later months or after a tier upgrade.
The cap only bites for big spenders: Base reaches it at $5,000 of monthly spending.
2. Your tier rides on a volatile token
Premium needs just $5 of WPAY at the $500 threshold, but Bespoke needs $5,000 at $50,000. WPAY traded at $0.88 on 7 October 2026, after a $1.52 peak on 9 July and a 397% rise over twelve months, according to CoinGecko. When the price falls, your WPAY share falls with it, and after the grace period so does your tier.
You buy WPAY inside the app, and Base has no fee-free trading allowance, so that first purchase may carry a trading fee whose rate is not published.
3. Key fees are missing from the documents
Clause 1.14 of the terms says fees are published in a schedule “available at XXX”, and that was still the wording on 8 October 2026. The help centre lists one card fee, the foreign transaction fee, as “Free”, while clause 9.10 says that in other currencies “any associated mark-ups or fees will apply”. The Google Play listing hedges too: “0% markup on eligible transactions”. ATM, plastic-card, delivery and standard trading fees are not published at all.
4. Four critical incidents since June
The status page logged four critical incidents between 25 June and 30 September 2026. On 25 and 26 June all card transactions were set to decline while engineers worked. On 3 September an incident hit “all financial operations”; it stayed open from 15:54 to 19:46 UTC, with a fix in place by 17:50. On 30 September card processing stopped for about 30 minutes after a problem at a third-party provider.
Separately, balance migration from the old app failed from 28 June. A hotfix followed on 29 June, but that incident was still marked “monitoring” on 8 October.
5. The old app is gone in the EEA, and moving has traps
Since 30 September 2026, EEA customers cannot log in to the old app, deposits and withdrawals there have stopped, and its cards are paused; from 1 October, balances are no longer visible in it. The status page says the assets “remain secure” and can be claimed by creating a Wirex One profile with the same email.
The upgrade guide, updated on 30 September, says verification, balances and cards move across, the cards keeping the same number, expiry and CVV, and the EUR IBAN stays the same. Four details are easy to miss:
- Crypto deposit addresses change: “Funds sent to an old address after set-up may be lost.”
- Active Multiply deals are closed, and previously delisted tokens do not move.
- WXT held for an old reward tier goes into a fixed-term Earn account for three months.
- Transaction history does not move: the upgrade guide says the old app stays available read-only for past activity and statements, while the status page says EEA logins ended on 30 September.
6. Weak scores, and complaints about the move
On 8 October 2026 the company’s Trustpilot profile scored 2.3 out of 5 from 17,658 reviews: 47% five-star and 38% one-star. Of the 20 five-star reviews on the filtered page, 18 carry the “Invited” label, meaning the company asked for them. It replies to 98% of negative reviews.
Of 24 recent reviews we could read on 8 October, seven mention Wirex One or the migration to it, and six more describe deposits or refunds that were not credited.
On 10 August one reviewer wrote that “Over $200 in PAX Gold disappeared on July 1st”. On 3 September another said SOL was deducted as a “Storage Fee”, a charge we found no official description of. A five-star review from 13 September, not invited, said the card handles day-to-day and travel spending “perfectly well”.
App stores give little signal yet: 4.5 in the UK App Store and 2.0 in the US, each from 13 ratings, and 2.7 on Google Play UK.
Our Five Years With the Old Wirex App
This section is about the previous app, not Wirex One. We held its card on the free Standard plan from 2021 until mid-2026 and used it in the UAE, Ukraine, Kazakhstan, Armenia, Cyprus and half a dozen European cities.
What worked
- Cash abroad: withdrawals cleared at ATMs in seven countries, with no card freezes and no surprise verification prompts at a kiosk in Sharjah.
- Apple Pay and Apple Watch: we added the virtual card to Apple Wallet years ago, and tap-to-pay kept working without re-authentication or declines at metro turnstiles.
- Everyday acceptance: the physical card worked at corner shops in small towns and on hotel terminals in Dubai.
- KYC: in 2021 it took about five minutes: passport photo, selfie, done.
- Support: the private support chat usually answered within 30 minutes during UK business hours.
- Re-verification: when a request arrived, we sent current passport documents within 24 hours and the account stayed active.
- No drama: in five years, no account freeze, no blocked withdrawal and no monthly subscription.
What annoyed us
The €500 daily cash limit. There were times we needed more than €1,000 in cash on the same day and had to split it across two days. Tenure never raised the limit; the old limits page set €500 a day for plastic and metal alike, with metal raisable on request. The new limit is 750 EUR a day on physical cards. Beyond the limit, the old card was boring in the good sense: it just worked.
What the token cashback was really worth
On the old plan, cashback came as 0.5% in WXT, the old reward token. In May 2026 our unspent balance was 25,474 WXT, shown as €55.04. At CoinGecko’s price on 7 October 2026 (€0.000526), the same tokens are worth about €13, after a 77.9% fall in a year.
We converted larger amounts to USDT over the years. The old help centre set a minimum of $300 worth of WXT per exchange, well above the €55 our leftover balance showed in May. Dollar cashback removes this token risk from rewards, although the tier system adds a new one (catch 2).
Is Wirex One Safe and Regulated?
The terms split the product between several companies, depending on where you live.
- Card services (EEA, UK, rest of the world): Wirex Limited, “authorised and regulated by the Financial Conduct Authority as an electronic money institution (FRN 902025)”.
- EEA card distribution: a Lithuanian group company, UAB Wirex, manages the programme.
- Crypto services (EEA, UK): Crossmint Europe S.L., authorised by Spain’s CNMV as a crypto-asset service provider and by the Bank of Spain as a payment institution.
- Australia and New Zealand: card services from Novatti Group.
- Before 30 September 2026: EEA cards came from Transact Payments Malta, and complaints about EEA card payments made before that date are still handled under its terms.
Can anyone freeze your funds?
For crypto in the wallet, clause 2.2 says the company “has no technical ability to access, move, freeze, or reverse any transaction involving your digital assets at any time”. Clause 5.13 adds that suspending or closing your profile gives it no access to the wallet.
A company blog post on EU and UK sanctions, dated 30 June 2026, sounds different: when activity is linked to a sanctioned entity or asset, “we are legally obligated to freeze the relevant funds”. Our reading: both can hold. Under clause 4.17 the app may block access to certain addresses or assets, and the regulated accounts follow ordinary account rules, while the exportable key stays your way out.
What the company claims, and what we could not check
- The card page advertises $30 million+ of insurance on digital assets without explaining what that covers in a self-custodial model.
- The transparency report of Wirex Limited for the first half of 2026 cites “42% fewer customer complaints” and 67% fewer Financial Ombudsman referrals than in the second half of 2025.
- A May 2026 blog post claims SOC 2 Type II certification and “zero security breaches”; we have not verified either.
Pros and Cons
✅ Pros
- Your keys: a self-custodial wallet with an exportable private key and passkey sign-in.
- No subscription: no monthly or annual fee, and the Base tier comes with a virtual card.
- Dollar cashback: from 0.5% on Base to 8% on Bespoke, paid in USD rather than a token.
- Wide coverage: the whole EEA and the UK, plus markets in Asia-Pacific, Africa and Latin America.
- Cheap funding: stablecoins credited 1:1 and bank transfers without a deposit fee.
- Higher cash limit: the daily ATM cap rose by half compared with the old app.
❌ Cons
- Unpublished fees: ATM, card, delivery and trading fees are missing from the documents.
- Virtual-only Base tier: no plastic card and no cash withdrawals.
- Token-linked tiers: every tier above Base requires holding WPAY.
- Redemption caps: low tiers cap how much cashback you can take out each month.
- Bumpy launch: card outages in June and September and a migration incident still open.
- No US or Canada: the card is not offered there, nor in Singapore.
- Weak ratings: 2.3 on Trustpilot and 2.7 on Google Play UK.
Wirex One vs KAST, Avici and RedotPay
We also hold KAST and Avici cards (see our reviews); RedotPay is compared from its public documents. All figures were checked on 8 October 2026 against each issuer’s own pages and Trustpilot.
| Feature | Wirex One | KAST | Avici | RedotPay |
|---|---|---|---|---|
| Custody | Self-custodial wallet | Custodial by its terms; optional self-custody mode | Self-custodial escrow | Custodial, pooled vault |
| Yearly fee | $0 | $0 Standard; $1,000 Premium | $0 Platinum; Signature $30 in year one | $0; Pro $12.90 a month |
| Getting a card | Virtual: no issue fee listed; plastic needs Premium | Physical $0 + $40 delivery | Virtual $15; physical $50–$75 | Virtual $10; physical $100 |
| FX fee | “Free”, but mark-ups allowed | 0% in USD; 0.5–1.75% otherwise | 0%; Visa may add 0.4–1% | 0% in USD; 1.2% otherwise, plus ~1% conversion |
| ATM cash | Fee not published | $3 + 2% | $1 + 0.65% (Platinum); $0 (Signature) | 2%; 3% above $10,000 a month |
| Cashback | 0.5–8% in USD by tier | 1.5% on the first $2,000 a month | None | Pro only: 3% via Apple or Google Pay, max $18 |
| US / EU and UK | No / Yes | Yes / Yes | Yes (31 states) / No | No / Mostly yes |
| Trustpilot | 2.3 (17,658) | 2.5 (220) | 3.3 (10) | 3.2 (981) |
Wirex One vs KAST
KAST suits people who spend in dollars: its free Standard plan returns 1.5% on the first $2,000 a month, with 0% FX in USD. Outside USD it charges 0.5–1.75%, and ATM cash costs $3 + 2%.
Its own terms say deposits are “sold to KAST”, although an optional Self-Custody Mode arrived on 14 September 2026, and its cashback can only be spent inside the app. The new wallet wins on custody by default; KAST wins on published fees and US availability. Our KAST card review has the details.
KAST code LBY9BQVJ: 10% off your first paid membership.
Wirex One vs Avici
Avici is self-custodial too, but as a secured credit card: your USDC sits in an escrow contract you control. It pays no cashback, the first virtual Platinum card costs $15, and it is not available in the EU or the UK. For US residents who want self-custody by default, Avici is the pick of these four; in the EU and UK, the pick is Wirex One. See our Avici card review.
Avici code QF3VW9. Not available to EU or UK residents.
Wirex One vs RedotPay
RedotPay is custodial and costs money to start: $10 for a virtual card and $100 for plastic. Spending outside USD adds 1.2%, and about 1% conversion applies to every payment. Cashback exists only in the paid Pro plan: 3% through Apple Pay or Google Pay, up to $18 a month. It accepts UK residents but not US ones.
Frequently Asked Questions
Is Wirex available in the US?
No. The card list updated on 11 September 2026 covers Europe, Asia-Pacific, the Middle East, Africa and Latin America, but not the US, Canada or Singapore. The app does appear in the US App Store, yet the card is not offered to US residents. Among the cards we cover, KAST and Avici both accept US customers.
Is Wirex One custodial?
Not for crypto. Your digital assets sit in a self-custodial wallet whose keys are managed through Privy and can be exported to MetaMask or Phantom. The USD, EUR and GBP accounts are regulated payment accounts run by the company and its partners. The old app, which we used until mid-2026, was custodial: the company held our crypto.
What happened to WXT?
WXT is no longer the reward currency, because cashback is now paid in USD. WXT held for an old reward tier moves into a fixed-term Earn account for three months, and the help centre does not say what happens after that. The token itself fell 77.9% in the year to 7 October 2026, according to CoinGecko.
How much does the card cost?
Nothing per month or per year, and every tier gets a virtual card with no issue fee listed. A plastic card needs the Premium tier, and metal needs Private or Bespoke. The plastic card’s issue fee, delivery below Private and the ATM fee are not published, because the fee schedule link in the terms still reads “XXX”.
Which countries can get the card?
Seventy-three, per the list of 11 September 2026: the whole EEA plus the UK, Switzerland and Ukraine, ten Asia-Pacific markets such as Japan and Australia, the UAE and Kazakhstan, five African and nine Latin American countries. The US, Canada and Singapore are not on it.
Is Wirex legit and safe?
It has operated since 2014, and its terms name an FCA e-money institution, Wirex Limited (FRN 902025), for card services; the self-custodial wallet itself is not a regulated service. The risks are operational: critical incidents in June and September 2026, a migration incident still open and a 2.3 Trustpilot score. Your crypto, at least, sits in a wallet you control.
Is Wirex better than Revolut?
They solve different problems. Revolut is a broad money app with crypto as one feature, and it scores 4.7 on Trustpilot from 469,991 reviews, against 2.3 here. Wirex One is built around a crypto wallet you control plus stablecoin-friendly accounts. We could not open Revolut’s own fee pages, so we do not compare fees.
Do I have to migrate my old account?
In the EEA, yes, if you want to use the money: since 30 September 2026 the old app allows no logins or transactions there, and its cards are paused. You claim the assets by signing up to the new app with the same email. Elsewhere, the old app keeps working until you upgrade, unless your country has already lost support.
Final Verdict
Wirex One is a different product from the card we carried for five years, so our score moves from 7/10 to 6/10. The reasons are specific:
- Better: self-custody by default, cashback in dollars instead of a falling token, more card countries and a higher cash limit.
- Worse or unknown: no fee schedule, no plastic card on the Base tier, tiers tied to WPAY and four critical incidents in just over three months.
- Not tested by us: anything about the new app. Our hands-on record covers the old one, which no longer runs in the EEA.
If you live in the EEA or the UK and want a card without a subscription next to a wallet you control, the Base tier is a low-cost way to start. We would keep balances small until the fee schedule is published and the incident log stays quiet for a few months.
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